Clients with Disabilities 

Pearls and Spruce Gifting Company Inc. (“PS”) strives to provide its services in  a way that respects the dignity and independence of people with disabilities. PS  is also committed to giving people with disabilities the same opportunity to  access our services and benefit from the same services, in a similar way as  other customers.

This policy exists to achieve service excellence to customers with disabilities

PS is committed to excellence in serving all customers including people with  disabilities and we will carry out our functions and responsibilities in the  following areas:

Communication 

We will communicate with people with disabilities in ways that take into account  their disability.

We will train employees who communicate with customers on how to interact  and communicate with people with various types of disabilities.

1.1. Telephone services 

PS is committed to providing telephone service to our customers. We will train employees to communicate with customers over the telephone in clear and  plain language and to speak clearly and slowly.

PS will offer to communicate with customers by phone text and email, if telephone communication is not suitable to their communication needs.

1.2. Receipts 

We are committed to providing accessible receipts to all of our customers. For  this reason, receipts will be provided in the following format upon request: e mail.

We will answer any questions customers may have about the content of the  receipt by telephone or e-mail.

Service Disruption 

PS will provide customers who are subscribed to PS notifications with notice in  the event of a planned or unexpected disruption to our services.

Suggestion and Feedback 

PS actively encourages the participation of all customers in our feedback  process. The ultimate goal of PS is to meet and surpass customer expectations  while serving customers with disabilities. Comments on our services regarding  how well those expectations are being met are welcome and appreciated.

Feedback and suggestion regarding the way Pearls and Spruce Gifting Inc.  provides services to people with disabilities can be made by:

• E-mail to admin@pearlsandspruce.com

Customers will be contacted through their preferred communication method as  indicated with their feedback.

Amendment 

PS policies would be amended, modified or removed in accordance with  governing laws of Ontario and Canada.